Lately, AI data centers are public enemy No. 1. The concerns are legion: how much water and electricity they consume, the noise they generate, the sprawling buildings they bring to communities, and the technology they’re powering that may or may not take all of our jobs and usher in the robot apocalypse.

Earlier this year, Gallup found that 71 percent of Americans oppose building data centers that support AI in their communities. And the backlash is bipartisan: Majorities of Democrats, Republicans, and independents opposed local construction.

Even in Texas, where data center development has been booming, Republican Gov. Greg Abbott has hit the brakes. In September, he directed state regulators to halt permits for data centers pending audits examining their effects on the power grid and water resources.

But while many data center projects have run aground, others are still getting built — and the companies behind them are employing experts like Nicole Thomas to smooth the way.

Thomas is the senior vice president of media and community engagement at JSA, a marketing and public relations firm that represents data center companies. She spoke with Today, Explained co-host Sean Rameswaram about how the industry is responding to public opposition — and why she argues that these facilities can still be good neighbors.

Below is an excerpt of their conversation, edited for length and clarity. There’s much more in the full podcast, so listen to Today, Explained wherever you get podcasts, including Apple Podcasts, Pandora, and Spotify. 

You’ve been at this for 21 years. Obviously, 21 years ago, data centers were not the hot-button issue they are today. When did you notice the shift?

I’d say about two years ago. I came into this industry myself about four and a half years ago. I come from a state transportation background where community engagement is just paramount. When you’re putting a new traffic intersection up, they expect you to interact with the public. 

When I got to this industry, I said, “Oh, what’s your community engagement like?” And they said, “We don’t even have any community engagements in this industry.” And they weren’t wrong. Because 21 years ago, [data centers] were just like infrastructure. It was like building a warehouse for your computers. And so it was very similar to the way that you would build a Costco.

You would just go in, request a zoning permit, the zoning board would say, “Yeah, that works. Stamp, boom.” And you build your data center. And as a matter of fact, it was very secretive before, because data, and having that data in the wrong hands, has a lot of [cybersecurity] implications. About two years ago is when we started noticing the mainstream journalists coming around asking questions about data centers. And that’s, to me, when it started.

It still feels secretive, I think, to a lot of people, and that’s why people are mad. If you read about this data center that was proposed in Utah by Mr. Wonderful, Kevin O’Leary, it caught a lot of people off guard. Seventy percent of Americans, at the moment, do not want them in their backyards. How do you go about trying to change that 70 percent’s minds? 

First and foremost, I think education is really important. And so one of the things that we did notice very early on because of the previously secretive nature of data centers, there wasn’t a lot of education out there about what they even are. And so that’s something we need to change. We need to make the connection between [phones] and data centers so that people understand what a data center means to their life on a daily basis.

Every app on your cellphone requires a data center to save your information in there. When you put your password into anything, you are interacting with a data center, which will verify your password and then let you into that app. Not to mention all of the information about you that you store in that app is then stored in a data center so that it can be recalled at any time. 

We could not be having this call without digital infrastructure. It doesn’t work that way. We can’t have email without digital infrastructure. And that stat about 70 percent of people not wanting the data center in their backyard — I’d be interested in seeing the stat of how many people actually live near a data center and don’t realize it. 

Because there are nondescript data centers doing work quietly in your neighborhood that have been there for decades and you don’t even know it. And so in some ways I feel, and I think the industry does as a whole, but I won’t speak for them, that the pushback on data centers is somewhat related to the pushback on AI, because people can’t control AI.

You even have Sam Altman telling us that AI will destroy society. So you have this concern about AI and you don’t know how to control it, but you can push back on data centers. And so it becomes the physical manifestation of AI are these data centers that people are trying to get overturned or get to not be in their neighborhoods. 

It’s understandable. I’m a citizen too. You’re a citizen, and if things come into my neighborhood, I want to know about them. I have questions. There’s a big data center that just came to my community not long ago and their community engagement was horrible, absolutely horrible. 

Can I ask where you are?

I’m in Indiana and I won’t say which hyperscaler it is, but a hyperscaler came into — I would say, not my neighborhood, into my city. They’re definitely not in my backyard, but they’re in my city. And so we took them to task because their community engagement was basically non-existent.

Wait, you work in data center PR, but you took a data center in your community to task for not being transparent enough?

Yeah, absolutely. 

Which side are you on?

I’m on the side of responsible development.

We’ve all kind of accepted that we need a cloud for X, Y, and Z. And that it’s worth it so I can take lots of photos. I think everyone’s cool with that.

But the issue here is that people aren’t necessarily cool with AI, but we’re barreling forward anyway. How do you separate this essential need we have from AI, which people don’t necessarily feel is essential to their lives?

I think it goes back to education. Educating consumers on the difference between data centers: a small data center, a medium data center, a large data center. Educating them on why data centers exist and how they interact with data centers on a daily basis multiple times.

I hear you. But again, I feel like the issue here is not the data centers my cellphone needs, but instead is the data centers these AI companies need and these AI companies who the public doesn’t necessarily trust because they keep telling us that they’re going to kill us, and who the public is wary of because they don’t want their jobs being replaced by AI. 

There’s all sorts of reasons that people are skeptical of new technology. So how do you specifically respond to that fear and to those people?

I think it’s, again, understanding the actual data center that’s being built in your community. Is it a 5-megawatt data center? That’s never going to house AI. That’s not enough power to house AI. Is it a one-gigawatt data center like Mr. Wonderful in Utah? That’s different.

But I think that AI is probably going to be something that is a lightning rod in the American public for a very long time. There are going to be people who are going to be anti-AI and pro-AI, and there’s going to be some people in the middle. I think it’s just, again, for us, it’s education, educating the community.

Have you ever been part of a project that a community rejected and you guys just packed up and said, “Okay, we’ll go find another community?”

Yeah. We have some clients who have had pushback from residents and they have said, “Let’s do a one-on-one community meeting where people can come in and ask us questions.”

And after the questions were answered, the community leaves and says, “Okay, this isn’t as bad as I thought it was.” Or we have a community that says, “No, we now have a moratorium and we’re pushing all data centers away.“ 

Sometimes they’ll wait for their client — my client is a developer and they’ve got clients that they’re developing for. If that client will wait, then maybe it is something that we’ll try to work out with the community. But oftentimes, they’ll just say, there’s communities who are literally raising their hand saying, “We’ll take a data center. We’ll take one. We’ll take two. Bring it here.” 

So there are communities who recognize the benefits of data centers. And there are going to be other communities who say, “No, we don’t want this.” And then in five, six, eight years, they’re going to be like, “Wow, that county has a lot of tax dollars. They have a lot of really cool stuff. Why don’t we have that?” And the answer will be data centers. 

I don’t think this ends anytime soon though, right? I counsel my clients that we could still be here in three to five years, really trying to help the American public understand the benefit of data centers. But it’s going to take a lot of education across the industry, and once we get those seeds planted, I’m a firm believer that they grow into educated community members who make educated decisions to bring community-minded data centers to their community.

Twelve years ago, Vermont Democrats tried to make their state the first in the nation to have a single-payer government-financed healthcare system — a bold experiment to push the limits of American health coverage when Obamacare was just being launched.

Their plan failed, and rebooting it became politically impossible, even in Vermont: The Democrats lost the governorship to Republican Phil Scott for what turned out to be a decade.

This year, that could finally change. A progressive political newcomer named Amanda Janoo is taking on Scott in what polls show is a tight governor’s race.

And if she wins, the state could be poised to try a whole new national experiment: one of Janoo’s central campaign promises is to create a pioneering health system where the state pays the full tab for primary and preventive care, while leaving the rest to the existing system.

Janoo’s candidacy is an example of the policy experiments that are becoming possible nationwide in a projected “blue wave” year, when Democrats could sweep into power in a number of states. But in the healthcare universe, her plan is also an example of how even progressive policy idealists are trying to learn from past failures and focus on what they think can actually be achieved.

Compared to the sweeping ambition of Vermont’s 2014 effort, or Bernie Sanders’s signature “Medicare-for-All” idea, Janoo’s proposal for single-payer has very specific limits. Under Janoo’s proposal for “universal primary and preventive care” (she typically avoids the term “single-payer”), the state government would pay for Vermonters seeing primary care providers such as doctors and nurse practitioners. This government coverage would be universal and free for patients, and insurance companies would be cut out.

However, other parts of the health system – such as hospitals, specialists, and prescription drug companies – would remain under the existing insurance system, for now.

Every effort so far to enact full single-payer at the state level has failed — even in blue states, bills and ballot initiatives have regularly gone down to defeat. Vermont’s previous single-payer experiment made it the furthest — it was signed into law but abandoned before being implemented, when the governor concluded it was unworkable. Wherever it’s gained steam, politicians and voters have blanched at the high costs of moving their health systems onto state budgets, and the high taxes that would be necessary to fund them.

Now, Janoo is making an attempt to refurbish single-payer as something more achievable, by cutting off a smaller slice of it.

“I think it’s clear at this point that a profit-oriented healthcare system is a terrible idea,” Janoo told me in an interview Monday. But after assessing that the state budget made it “unrealistic” to do single-payer immediately, she concluded, “we could do universal primary and preventive care,” financed by a tax on the wealthiest.

Indeed, single-payer for primary care seems more achievable precisely because primary care is a relatively less expensive part of the healthcare system. But Janoo hopes it will pay major dividends — that better preventive care will improve Vermonters’ health, reducing costs elsewhere in the system by, for instance, making some hospital visits unnecessary.

In speaking to health policy experts about this idea, I heard much sympathy for the goal of universal primary care, but many questions about the details. Would Janoo’s plan be sufficient to bring more primary care doctors to Vermont — and, not unrelatedly, would it pay them more? Would her hoped-for cost savings from preventive care actually materialize? Is picking up the tab for a relatively less expensive part of the healthcare system the best use of sparse state funding?

These questions are becoming national ones, as healthcare gains traction as a political issue again. It isn’t just Vermont where primary care reform ideas are gaining steam: Democrats in Minnesota, Washington state, and elsewhere have discussed them. “There is growing interest in a number of states across the country in doing a universal primary care for all program,” Kevin Grumbach, a family physician and a professor of family and community medicine at the University of California San Francisco, told me. Even Gov. Scott, Janoo’s opponent, signed a law calling for a study of universal primary care.

One dividing line emerging, though, is whether to keep insurers involved, or to clear them out with a single-payer system, as Janoo wants. Insurers are unpopular with the public, but they can be a formidable political opponent when they argue that the benefits voters currently enjoy might be lost. Scott has said that the idea of universal primary care is appealing — but that if universal is “just code for single payer, I’m not interested. We’ve already been through that.”

Yet Janoo is hoping that single-payer for primary care will be a stepping stone – a trial run for eventually making the rest of the state’s health system single-payer down the road.

“I think about this often,” Janoo told me. “How do you build the new system as you transition the old — or hospice the old?”

Amanda Janoo is tired of “corporate neoliberal bullshit”

Janoo has long been an unorthodox economic policy thinker. Her rise is part of a broader trend in which progressives and leftists are winning primaries and gaining influence in the Democratic Party – but she doesn’t fit the prototype of the democratic socialist candidates in New York City, Colorado and elsewhere who’ve gotten much attention this year. Instead, she comes from a different strand of the left, a movement based on a dissident strain of economics and openly skeptical of the benefits of economic growth.

Dating back to when she graduated from college in 2010, in the aftermath of the financial crisis, she was part of a younger cohort rebelling against what seemed the glaring failures of the economic establishment. “The one thing coming out of university I was clear on was that neoliberalism was the worst,” Janoo said on a podcast last year. “This whole idea that governments should just take a hands-off approach to the economy and trust in sort of the disciplinary powers of the global free market to lead them to infinite growth seemed highly problematic and very anti-democratic.”

So for graduate school, Janoo attended Cambridge to study development economics under the “heterodox” economist Ha-Joon Chang. She then spent several years working abroad in international development for the United Nations and other organizations, before moving back to Vermont and working as an economic policy consultant.

In recent years, Janoo became deeply involved with the “well-being economy” movement: an international group of advocates, academics, and experts who criticize what they deem modern capitalism’s obsession with economic growth, and say the “well-being” of humans and the environment should be prioritized instead. They overlap with the “degrowth” movement, which outright argues economic growth should be reduced; last year, Janoo led a workshop at a DeGrowth Institute event on “Degrowth Policy Design.”

Trump’s return to power horrified Janoo. “I’m feeling angry about the rise of fascism and the growing threat of world war, because I feel like we don’t have time for this shit,” she said in a speech at an environmental event last year. ”The planet is on fire and ecosystems are collapsing, and that should really be the focus of all of our attention.” But, she said, “I believe I was born in this moment of history for a reason” and vowed “to fight for democracy – for life.”

So Janoo decided to jump in the race for governor of Vermont. While she is not running on a degrowth platform, her campaign is deeply informed by aspects of the movement’s thought: skepticism about growth’s benefits, a sense that untrammeled capitalism is leading the world to disaster, and that localism provides a better way. For instance, candidates for governor typically pledge that they’d help bring business investment in, but Janoo said in a July debate: “A lot of the problems we’re facing is because we focus so much on attracting external business.” 

“Our economy is not super-diversified, and it is not really centered in the most essential kinds of goods and services you want to make sure people have access to no matter what happens — because honestly, things are bad now and they’re going to get worse,” Janoo told me. “I feel a little bit like a collective prepper right now. My motto is, protect what we love, produce what we need.” 

In the Democratic primary, Janoo’s opponent, Aly Richards, had closer ties to the party establishment and led in fundraising. But Janoo ran as a progressive outsider; she promised to advance a “more economically populist vision” instead of “corporate neoliberal bullshit.” Her health plan became a point of contrast with Richards, who said she wouldn’t run on “magical thinking,” and that she wanted a version of universal primary care that would keep insurance companies involved. Janoo won the primary by 2.5 percentage points.

Now, she’s facing Governor Scott, who’s long been viewed as politically untouchable in the state – in 2024, he won his fifth two-year term by a margin of 52 points. But polls show a much closer race this time around, and Janoo could have a national blue wave at her back. If that wave helps carry her into the governor’s mansion. And if she makes it there, Vermont will have its first Democratic trifecta in a decade – and with it, the opportunity for major progressive policy change.

Amanda Janoo’s plan: single-payer for primary care

Advocates for primary care reform argue that it should be at the top of Democrats’ agenda, in Vermont and elsewhere, because the system is in crisis.

Primary care providers are overwhelmed and underfunded, they say – and, as a result, there aren’t enough. Grumbach, the family physician and UCSF professor, said “the workload, the lack of resources, and the gap in compensation” — as compared to more highly paid specialists — “has made it very hard to recruit people coming out of medical school to want to be family doctors like me.” 

Patients, then, are having trouble finding doctors they like, and aren’t getting sufficient access to preventive care that could help them be healthier. “The emergency rooms are functioning and doing a lot of the work that normally primary care would do,” Janoo told me. “People are waiting a really long time to see anyone, and so often health issues that could have been caught sooner become more serious and dangerous.” 

Finally, both providers and patients complain that insurance companies make the preceding problems worse, by adding administrative burdens and bureaucratic hassle. 

So what would Janoo’s plan do?

First, her plan would guarantee free, government-paid primary and preventive healthcare for all in the state, by cutting insurers out of that part of the system.

Second, she wants to phase out the “fee-for-service” model of care, where primary care providers are paid based on specific services. She’s suggested, instead, either government-paid annual salaries, or per-patient per-month payments.

Third, she wants to try and try and make sure there are more primary care providers in the state, via more spending. “We would need some relocation incentives, so maybe $100 grand if you want to move here, or a student loan repayment program,” she told me. “My hope would also be that we could be a place for foreign-trained medical professionals to come here and be safe and accepted and to bring some cultural diversity,” she added.

As for how it would be paid for, Janoo proposes an income tax increase on the wealthiest Vermonters that, she said, would be comparable to the tax break they got in President Trump’s “One Big Beautiful Bill Act” last year. Though she hasn’t settled on a final amount, she hopes these new taxes would raise hundreds of millions of dollars.

Would Janoo’s plan work in practice?

In speaking with health policy experts both inside and outside Vermont, though, I heard various questions and doubts about Janoo’s plan.

Some of the problems mix the practical and political. For instance, under this plan, primary care visits would be free, but tests such as MRIs would likely still require the existing insurance system, as would most prescription drugs. Janoo acknowledged to me that deciding how many things the government should pay for would “always be a challenge,” but said her first priority was access to getting people at least some healthcare.

There are also questions about whether this primary spending is really targeted at patients’ most urgent problems. Erasing the copay for your doctor visit might be nice, but those copays weren’t driving people into medical bankruptcy. Janoo’s reform plan leaves the bulk of hefty health spending from hospitals and treatments for very sick people untouched.

Other questions are about whether Janoo’s hoped-for benefits from better preventive care — she’s said the state could save as much as $300 million a year — will materialize.

“There’s no question that better access to primary and preventive care makes people healthier in the end,” Larry Levitt, executive vice president of the health policy nonprofit KFF, told me. “But advocates have long tried to sell prevention as saving money. I think it’s more likely that it costs money, but keeps people healthier.” One reason for this, he said, is that better preventive care could help identify more underlying illnesses and conditions in patients, and spur more spending to try and address them.

The shift to a salaried model for providers could bring other practical challenges. Though Janoo hopes that ditching fee-for-service will free up providers to see more patients, others suspect a guaranteed salary might incentivize them to see fewer, and wonder what role the government would play in trying to hold such providers accountable.

Finally, I also heard some disconnect between what providers said they wanted, and what Janoo thought they wanted. When we talked, she told me her impression was that primary care providers were most eager for changes in their work environment. “I’ve asked them, ‘If you could get paid a good annual salary – like, average for the nation – and you didn’t have to deal with insurance and the fee-for-service structure, would you do that?’ They say, ‘Absolutely.’”

Yet Grumbach told me that, for the primary care system, “Problem number one is not enough money, problem two is not enough money, and problem three is not enough money.” In his telling, it’s more money that’s the real key to incentivize more new doctors to practice primary care, and help pay other staff and health workers who could actually deliver good preventive care.

If so, the core challenge to Janoo’s reform will be the one that has dogged single-payer reform attempts everywhere: money. 

If the government takes on the responsibility of paying primary care providers and setting salaries for them, providers will want those salaries to be high. If they aren’t high enough, the shortfall in primary care providers will worsen. But the higher such salaries are, the higher the taxes the state would need to raise to pay them. Essentially, taxpayers would be asked to shore up doctors’ salaries to keep them in the state — turning the healthcare argument from one kind of difficult political issue to another.

Getting the balance right would be a challenge for the government, with much at stake. But Janoo says her background in industrial policy has convinced her that it’s possible. Furthermore, she hopes, it will be just a starting point for the full single-payer system she still thinks is urgently needed.

“​​My hope is, when I’m governor, that I can start to work with some of our neighboring states. Because if we could create a New England-wide system, we could move to universal healthcare really quickly,” Janoo said. “I think it’s a moment where people recognize we need a universal healthcare system.”

And, she added, “If we had done it previously, it would be much cheaper than it is now.”

If there’s one thing a busy person doesn’t need, it’s more information. More emails, more notifications, more infinite feeds — the steady drip of data spells doom for the overstimulated American. And if you’re a busy parent, like me, sometimes it feels like a flood: school emails, doctor’s appointments, so many little things to buy.

Even things that used to be simple are harder. I recently listed an item on Facebook Marketplace, which quickly meant I was replying to offers and getting ghosted for the better part of a weekend before finding someone who, after a detailed back-and-forth about the most likely place to find a parking spot in my neighborhood, finally took my old baby swing away.

If only I’d had Muse. You’ve probably seen the ads on Instagram promising “AI that gets it done for you.” The new personal AI agent app from Meta can not only automate your Facebook Marketplace tasks, but also sort your emails, manage your calendar, and buy your groceries. And it’s free — unless you’re using it most of the day or you want access to Meta’s most powerful models, at which point it costs $20 or $100 a month. It all sounds, in a word, magical.

Muse is probably the personal AI agent you’ve heard of — and it’s currently the market leader with more than 8 million downloads in its first month, according to one estimate — but there’s now a small army of these bots: OpenAI recently announced Dots, X has Grok Bot, and there’s Instinct, which is currently invite-only and operates entirely in iMessage or WhatsApp. They all offer the same promise: to remove friction from your busy life.

For the last two weeks, I’ve been handing over more and more of my life to AI agents in pursuit of making my life a little simpler. What I found is that AI is unpredictable, and so are AI agents. When I first began using Muse, it started doing things I didn’t ask it to do. It offered to help with random email threads and created dossiers on people in my work meetings. It generated a detailed report on nearby apple-picking destinations based on a calendar invite from my wife. To me, an AI agent doing these things without prompting isn’t helpful. It’s unnerving. 

But ultimately, I came away believing that AI agents can make your life easier. 

That might mean giving an AI agent more access than you’re comfortable with — handing over lots of login credentials and possibly even your credit card. The more you rely on an AI agent, the more you risk outsourcing your decision-making. This raises real questions about how much agency we want to hold onto in our lives — even the tedious parts. 

The leap of faith

Let’s get one thing out of the way first: To make an agent work for you, you’ll have to sacrifice a tremendous amount of privacy and grant it permission to access a lot of personal information. 

Muse and its competitors can do the classic generative AI tricks, like draft emails or make you a fitness plan. If you’d like the agent to send one of those emails, however, you’ll have to grant it permission to access pretty much everything in your Gmail account. If you want it to schedule workouts, it will need access to your calendar. If you want the agent to buy anything on your behalf, it will need your credit card. If you want it to book your doctor’s appointments, it will need the credentials to log into your healthcare portal. The more permission you grant it, the more the agent can do for you, but that also opens up more opportunities for the agent to misunderstand you or your instructions (more on this in a moment). 

This process of sharing your digital life with an AI agent means you’re giving an untold amount of personal information to tech companies, who don’t always behave ethically, and who sell user data for profit. For now, Meta says that it does not share Muse data or conversations with its ad systems, although privacy experts warn that doesn’t really matter since those systems monitor what Muse does on your behalf. Nevertheless, Muse’s early days were filled with security and privacy blunders.

But without all of this info and access, the AI agents aren’t very useful. So if you’re not comfortable letting a bot into all of your accounts, an AI agent is probably never going to be the solution to your digital administrative exhaustion. But even if you are willing to hand that over, there are still other barriers to an agent’s efficiency and effectiveness. 

The blank slate problem

AI agents, like a lot of new software tools (including chatbots), suffer from the blank slate problem. The blank slate problem essentially means that people don’t know how to get started. This might be because you don’t know about the tool’s capabilities, or because you simply don’t know what would be helpful. There might be some trust issues, too.

As with AI in general, we don’t exactly know how AI agents work. That means we don’t know exactly what they can do or how they’ll do it, according to Pattie Maes, a professor of media technology at MIT — so it’s necessary to do a lot of babysitting. “I feel like I’m not gaining a lot of time because I can’t completely trust the system,” Maes told me about her experience with Muse, “and I can’t predict how it will behave and what it will do.” 

Some advice I heard from early adopters of these tools, however, is to start small. “In the beginning, it’s very hard to trust that it’s going to just magically do a really big thing,” Julie Zhuo, founder of the AI company Sundial and an early Facebook employee, told me about her experience using personal agents. “So you give it smaller tasks, and once you see it succeed, then I feel like you develop more trust that it can tackle bigger things.”

This is surely why Meta decided that Muse needed an Ideas tab full of small tasks the AI agent can do. Muse will also send you a lot of push notifications to prompt you to do stuff, like reply to specific emails or prepare for a meeting. That detailed report on apple-picking destinations? That was a notification about something I didn’t ask Muse to do. Muse also sent me a notification about a show hosted by a podcast I don’t listen to and another one with details about a Halloween party I wasn’t invited to, as well as several evening digests that included lists of things it had already bugged me about that day. Notifications are either helpful nudges or time-consuming attention thieves, depending on your worldview. However, if you fall into the latter category and turn off the notifications from your always-on personal agent, you’re inevitably forfeiting some friction reduction opportunities.

This gets to the heart of one of the big questions I have about AI agents: How helpful are they, really, if it’s this difficult to know what to do with them?

These agents worked much better when I drove the conversation. While wondering what to do with my new agents, literally staring at the blank slate, cost me some time, I found myself thrilled at how easy basic productivity tasks became. Adding events to my calendar, making to-do lists and then being held accountable for stuff not getting done, being reminded to reply to an email — it was these kinds of simple, administrative chores where I saw personal AI agents really start to save me time. 

Other tech journalists seemed to have similar experiences. Eli Tan at the New York Times raved about Muse handling a call to his insurance company. Nicole Nguyen saved time by enlisting Dots for help canceling unwanted subscriptions. Allison Johnson at The Verge had Muse do a whole list of “pebble-in-your-shoe annoyances” she’d been putting off, and among other things, the agent succeeded in helping her buy an entire camping kitchen. Still, she wrote something that stuck with me: “the dirty secret of productivity hacks is that doing more stuff often doesn’t feel like things are being removed from your plate; somehow it just invites more tasks.” 

This gets to the heart of one of the big questions I have about AI agents: How helpful are they, really, if it’s this difficult to know what to do with them? There’s a learning curve, sure, where succeeding at one thing gives you an idea to try something else and have some certainty about how well the AI agent will handle the task. But as the notifications roll in, and you spend more and more time texting with a piece of software, how much time are you really freeing up by using these tools? At a point, enlisting an agent with its own computer to do your chores still amounts to using one app to save yourself from using a different app.

The ironies of automation

Even when they have access to a lot of your information, and you’ve come up with some things for them to do, AI agents can be unpredictable. Because despite reading every email in your inbox or scanning every purchase on your latest bank statement, AI agents still can’t read your mind, and you can’t necessarily guess how they’ll interpret your commands. They can misunderstand you and, armed with the keys to your digital life, do some real damage. 

Some people are already learning about the unpredictability of AI agents the hard way. One early adopter, Matt Robb, gave Muse the keys to his Facebook Marketplace account and was surprised when buyers started showing up at his front door ready to pick up their purchase. Muse, without asking Robb, had told them where to go. It turns out, without realizing it, Robb had given the agent permission to do so, and the agent had simply decided that the most efficient way to get buyers to Robb’s door was to give them his home address.

This dilemma is an example of a decades-old set of concepts known as the “ironies of automation.” Identified by psychologist Lisanne Bainbridge in a paper published in 1983, the ironies of automation help explain why things go wrong when humans give a machine too much control. As Vera Liao, an electrical engineering and computer science professor at the University of Michigan who studies human–AI interaction, explained to me: More advanced automation leads to more consequential errors, and the more humans rely on automation, the worse we get at catching those errors. “Even in simple tasks like judging whether AI output is wrong, people consistently accept wrong AI outputs even if they could have gotten it right on their own,” Liao said.

In some cases, like the time Muse read a journalist’s private messages, things go wrong as a result of poorly designed software, but more often than not, it’s the fault of the user who gives instructions that are too vague, giving the agent space to get creative, which isn’t always a good thing.

I had my own misunderstanding with Instinct. In a text message, the agent reminded me about a couple of emails I’d received and prompted me to follow up. When I replied to the text, I asked Instinct to show me possible replies to these emails. The AI agent instead just sent the responses it wrote. I audibly gasped. 

Looking back at our chat history, I could see why Instinct interpreted my instructions that way. I effectively gave the machine too much control and then failed to manage the automation properly. 

Leaning on AI to do your thinking is an example of what psychologists call cognitive offloading, where you employ an external tool to reduce your effort to complete a task. It makes completing the task easier, sure, but you also open yourself to mistakes. In this case, an AI agent took my instructions too literally, and I failed to catch the error. I can only imagine how a small oversight could turn into a cascade of catastrophes that need cleaning up. All it takes is one poorly worded email sent to the wrong person, and you might have hours of explaining to do — all because you were trying to save yourself 30 seconds of writing.

The real world slop

While I was testing all these agents, I talked to a mix of experts and early adopters. Their opinions were decidedly split about whether these tools were useful out of the box, without a ton of oversight and training by the user. The experts, who had all studied AI in academic settings, all brought up the ironies of the automation problem, where AI makes errors that humans can’t catch. And Maes, the MIT professor, pointed at another consequence: By outsourcing so many tasks to agents, we’re actually creating more work for everyone, including the human service workers who have to interact with this technology instead of us.

“There’s just more and more slop,” Maes told me. “We risk, in a world where agents do all the tasks for us, becoming so dependent on them that the world also isn’t created for us to interact with anymore, but it’s only created for our agents to interact with others, with services.” (We’re already seeing versions of how dominant tech platforms can fundamentally reshape real-world spaces: Think of how Starbucks no longer looks like a coffee shop where you can hang out all day, and is instead built and staffed around mobile order pick-up.)

The early adopters were decidedly more optimistic. Matt Van Horn, an entrepreneur who co-founded the ridesharing service that became Lyft, has been tinkering with agents since the craze started late last year. He’s currently telling his friends and family to use Instinct, which he described to me as “the most ambitious and aggressive” AI agent. 

“I’ve been pushy with my mom and my wife,” Van Horn told me, “and saying, ‘Hey, you should sign up for this. It’s magical.’” 

“My wife does not care about living in the future, but we have four kids,” Van Horn continued. She recently took a picture of a parking ticket and sent it to Instinct, no description, no instructions. Instinct, which had her credit card, just paid the ticket.

At the same time, outsourcing certain chores to AI agents causes real-world problems. Some of these AI agents can make phone calls, for instance, which can lead to some confusion when a human is on the other end of the line. Van Horn told me about the unfortunate time he enlisted an AI agent to reserve a room at a karaoke bar. “The karaoke place said, ‘Are you an AI?’” Van Horn said. “‘I don’t want to talk to an AI. Please connect me to Matt, the person.’ And so Muse had failed to book that for me.” Van Horn, undeterred, found something called Fo, an AI agent that will bring in human help to complete a task. Fo succeeded at making the reservation, although the entire ordeal surely took longer than if Van Horn had picked up the phone himself and talked to the karaoke bar himself. 

At best, the times these tools worked and actually saved me time were rather mundane. I made a doctor’s appointment online using Instinct. Zhuo, the early Facebook employee, planned a party for her college reunion — everything from tracking down everyone’s emails to sending out invitations via Paperless Post. But she’s also said these kinds of applications of agentic AI “read more like vitamins than painkillers.” In the startup world, “vitamins” refers to a product that offers a vague benefit, and “painkillers” solve a big, immediate problem. If you’re a startup, you want to sell painkillers. 

If you’re ready to give an agent a go, be prepared for the bot to make mistakes, and assume you won’t catch all of them. As Liao, the University of Michigan professor, put it, “Choose to use agents for tasks that you can tolerate the consequences of errors.” 

In an effort not to create more emails or alerts or feeds to sift through, I’ve stopped using Muse. Like any new tool, it will get better and more useful as more people use it, so maybe I’ll revisit it in the future. I still have a text thread going with Instinct, however. It messages me from time to time, flagging an email or offering to help with an upcoming event. When there’s a clear payoff to giving the agent the go-ahead, I reply. Otherwise, I leave it on read.

This story appeared in The Logoff, a daily newsletter that helps you stay informed about the Trump administration without letting political news take over your life. Subscribe here.

Welcome to The Logoff: Donald Trump wants to deport a member of Congress. 

What’s happening? On Monday, Homeland Security officers raided the Washington, DC, home of US Rep. Ilhan Omar (D-MN) in an investigation reportedly tied to immigration paperwork filled out by her father when she was a minor.

That was, at the time, more than enough cause for alarm. Trump’s animosity toward Omar, who is Somali-American and an outspoken critic of the administration, is well-known, and the raid is an extraordinary violation of the Justice Department’s usual rule to avoid taking visible action around politically sensitive cases within 60 days of an election. 

On Wednesday evening, however, we learned more about the raid from the Wall Street Journal. The Omar investigation, the Journal reported, is explicitly aimed at stripping Omar of her citizenship — and thus her ability to hold office — and deporting her. 

How would they do that? Omar came to the US as a refugee when she was 12 and became a US citizen when she was 17. The Trump administration’s investigation is said to focus on whether she or her family misrecorded her age in order to more easily gain citizenship. 

The government cannot unilaterally denaturalize a citizen, however; it would have to ask a court to do so.

What’s the context? Historically, it’s rare for the US to strip citizenship from naturalized US citizens. But doing so at volume has been a major, if less visible, priority for the second Trump administration. 

As of earlier this year, NBC News reported, DOJ was targeting hundreds of people for possible denaturalization, and has reportedly hoped to put forward hundreds of new cases per month (though successfully stripping them of citizenship is another matter).

Why does this matter? Trump’s campaign to bend the traditionally nonpartisan DOJ into a tool to punish and harass his enemies has been one of the major stories of his second term. 

Even if it never advances beyond Monday’s raid, an investigation targeting Omar’s citizenship with the eventual goal of deporting her from the US represents a new and even more dangerous evolution of that effort — and it threatens to move the US to a far darker place, where citizenship and the rights it guarantees are predicated on the president’s goodwill.

And with that, it’s time to log off…

Hi readers — if you’ll allow me to depart a little from my normal approach to this section, I have a story about politics to share. It’s not, however, about the politics we’re currently dealing with, but about what could be: Democrats’ plan for a quietly ambitious “Project 2029” should they win the White House in 2028. You can read it with a gift link here.

Alternatively, if you’d prefer to just log off, here’s an adorable snow leopard cub with massive paws. Thanks for reading, have a great evening, and we’ll see you tomorrow!

This story appeared in Today, Explained, a daily newsletter that helps you understand the most compelling news and stories of the day. Subscribe here.

Throughout his second term, President Donald Trump has saddled his party with no shortage of political liabilities — from the mass pardons of January 6 convictions to ICE killings of US citizens to questionable Reflecting Pool redesign choices.

For voters, however, there is one stain on Trump’s record more unsightly than all the rest: his failure to reduce Americans’ cost of living.

As the midterm campaign enters its home stretch, Americans’ expenses are rising — and the GOP’s prospects are consequently dimming.

Last month, consumer prices were 3.7 percent higher than they had been one year earlier, according to a Consumer Price Index report released on Wednesday. That represented an acceleration in the inflation rate, one driven largely by skyrocketing fuel prices: Gasoline was 9.1 percent more expensive in September than it had been in August. As a result, America’s average real wage has fallen by 44 cents since January.

In less than three weeks, Americans will head to the polls to decide which party controls Congress, along with a slew of state and local offices. As we count down to that momentous and potentially messy day, this newsletter is partnering with our colleague Astead Herndon and Vox’s The Midterms, Actually team for weekly editions on the biggest issues shaping the midterms. We’re breaking down one issue each week and suggesting further reading and races to watch in November.

Last week, we tackled the data center backlash. And this week, we’re digging into affordability.

Go a little deeper

These upward trends in prices aren’t lost on voters. In a recent Pew Research survey, just 21 percent of Americans said economic conditions were “excellent” or “good” — while 65 percent said that Trump’s policies had made the economy worse.

The high cost of living is weighing on Republican candidates in all battleground races. Maine provides just one example of how potent the issue could prove on Election Day.

From one angle, the state’s Senate race might seem like a gimme for Democrats. Kamala Harris won Maine by nearly 7 points in 2024. Thus, in 2026 — when Democrats are poised to win in a national landslide — one might expect the party to easily triumph.

But Republican incumbent Susan Collins is an unusually formidable foe. The race has been a dead heat, with Democratic nominee Troy Jackson leading by just 2 points in a recent Suffolk University poll.

Fortunately for Jackson, Mainers’ energy bills are expected to soar in the campaign’s final weeks, plausibly increasing voters’ appetite for change in the process. 

Maine is America’s second coldest state and unusually reliant on oil for home heat. As autumn advances, its residents will use more heating oil, thereby driving up both their personal bills and market prices. Thanks to the global energy crunch, a gallon of such fuel is already nearly twice as expensive as it was this time last year. 

Jackson has been hitting Collins on the issue relentlessly. That could put a chill in Collins’s reelection odds — and thus, the GOP’s hopes of retaining Senate control.

➨ Other races to watch:

• Similar dynamics are playing out in perennially icy Alaska, where Democratic Senate candidate Mary Peltola has hammered incumbent Republican Dan Sullivan for his complicity in sky-high diesel prices, which many Alaskans use for home heat.  
• In Ohio’s Senate race, Democrat Sherrod Brown has tried to pin rising electricity bills on Republican Sen. Jon Husted, due to his support for data center development. 
• And in Texas, Democratic Senate candidate James Talarico has attacked his Republican rival, state Attorney General Ken Paxton, for supporting “this disastrous war in Iran that’s driving up our costs.” 

In other news

• A brief ceasefire ends: Ukrainian drones attacked a Russian oil refinery early Thursday, days after Trump demanded both Russia and Ukraine halt such attacks.
• Execution livestream canceled: Trump canceled a plan to livestream the execution of Fort Hood shooter Nidal Malik Hasan by firing squad.
• On the podcast: A recent rash of violence between Saudi Arabia and Yemen’s Houthis threatens to destabilize the region — and make the Iran war much larger. Listen to the whole thing here.

One link for later

Rethink confidence. Research shows confidence is good for your job and good for your romantic prospects. Unsurprisingly, then, a whole industry has sprung up teaching people to be more confident. One writer signed up to work with a confidence coach for the first time, and ended up doubting that her self-doubt was all that bad.

Before you go…

• Did you know…there are four state laws regarding real estate and paranormal activity in the US? That’s because purported hauntings are just one of many factors that can affect home prices.
• Today’s trivia: What is the answer to the ultimate question of life, the universe, and everything in The Hitchhiker’s Guide to the Galaxy? (You can find this and other brain puzzles in Vox’s daily crossword. Look for the answer in tomorrow’s edition.)
• Yesterday’s trivia: We asked which percussion instrument is famously played by Mississippi State University fans at home football games. That would be the cowbell.